New Zealand Delivery
Hunter Hills Organics offers free delivery* within New Zealand for orders to the value of $600.
Hunter Hills Organics ships by courier to residential or business addresses within New Zealand (please note: we do not deliver to post box addresses). Where applicable, please remember to include the business name as part of the address.
Once your order has been packaged and dispatched we will send a further email to confirm this, along with a tracking number for your parcel. Deliveries only take place on weekdays.
Parcels returned to us as undeliverable – because no business name has been shown, or the address supplied is incorrect, or failure to collect/organise an alternative time with the courier will incur a re-delivery fee.
*our free delivery offer may not be available if goods need to be despatched to a very remote location. Should this be the case we will contact you before dispatching your order.
We ship orders Monday – Friday. Any orders placed on weekends or public holidays will be processed the next business day.
Courier delivery times within New Zealand
Courier delivery times will be dependent on the frequency of deliveries to your specified address.
North Island orders should be delivered 2-3 working days after they are collected.
South Island and Rural Areas can expect orders to be delivered 4-5 working days after the order is collected.
All delivery time frames are ‘Target Delivery’ only and due to circumstances beyond our control, some delays can be expected from time to time.
Please note: Waiheke Island and a few other NZ island addresses may have a surcharge applied by the courier company – extra charges may apply. We will ring to confirm before dispatching your order.
Shipping will be calculated and shown at the checkout before your payment is confirmed.
We do send orders internationally. Please contact us at firstname.lastname@example.org
if you wish to order from outside New Zealand.
IMPORTANT: Items will usually arrive at their destination within 6 – 14 days. However, if the courier service does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. Any additional taxes or customs duties that are incurred within the recipient’s country are the responsibility of the buyer/recipient.
Please continue to track the item to make sure you are aware of any contact by the courier service to arrange delivery. If the courier service has tried to deliver the item (and then the item returned to the depot or postal service in your town) and you have not been in touch or failed to contact them in the time frame, and the parcel is returned to NZ, we unfortunately cannot cover the cost of re-sending back to you and the order cannot be refunded. If by chance you have not received your order sent within 2 weeks after you placed your order, please contact us immediately as we will make sure we follow this up for you with our courier company and help to resolve any issues promptly.